Refund policy

Refund Policy

Last updated: July 20, 2026

This Refund Policy applies to purchases of digital software and related services provided by SALEIT SOFTWARE ("we", "us", or "our").

Digital Product

Saleit Leader is a digital software product. No physical goods are shipped.

The purchase may include access to the Saleit Leader application, software installation, configuration, and other services described on the relevant product page.

Refund Eligibility

Because Saleit Leader is a digital product that may require individual installation and configuration on a VPS, refunds are considered on a case-by-case basis.

You may request a refund if:

the product cannot be installed due to a technical issue that we are unable to resolve;
the product does not substantially correspond to the description provided at the time of purchase;
a technical problem prevents the core functionality of the product from working and we are unable to resolve the issue within a reasonable period.

Before processing a refund, we may first attempt to resolve the technical issue or provide reasonable technical assistance.

Non-Refundable Situations

A refund may not be available when:

the customer changes their mind after the software has been installed and configured;
the customer does not have a suitable VPS or infrastructure required to run the software;
the issue is caused by the customer's VPS provider, hosting environment, proxy provider, domain, network, third-party service, or other infrastructure outside our control;
the customer fails to provide information or access required to complete the installation;
the software has been successfully installed and made available to the customer, unless the product is materially defective and the issue cannot be resolved;
the customer does not use the software or does not achieve the results they expected from using it.

Third-Party Services

Saleit Leader may depend on third-party infrastructure or services, including VPS hosting, proxy services, domains, DNS services, email services, or other external providers.

Unless explicitly included in the purchased offer, these services are not provided by SALEIT SOFTWARE and are not covered by this Refund Policy.

Problems caused exclusively by third-party services do not automatically qualify for a refund.